Abstract: With the approach of big festivals, like the Thanksgiving Day and Christmas Day, people are busy with preparing gifts for kids, friends and relatives. Many choose the Airwheel mars rovers as presents. But many questions arise. The followings list the most frequently asked questions and answers to help you.
 

As of now, Airwheel has released many series of products, ranging from the electric scooter to smart e bike and smart helmet to the power chair. Many choose the Airwheel mars rovers as presents. But many questions arise. The followings list the most frequently asked questions and answers to help you.

Q1: Where can I buy the Airwheel mini electric scooter?
A: There are several ways to buy Airwheel. You can buy it from AMAZON official Airwheel store or buy it from the Facebook store (https://www.facebook.com/airwheeltechnology). If the listed models can not satisfy you, you can send email to Email:business@airwheel.net and you can buy any model you want.

Q2: What about the Airwheel's aftersales service?
A: When you get your Airwheel mars rover, there will be a warranty included. The warranty describes clearly every terms and conditions. You can visit http://www.airwheel.net/home/aftersale to get online support. Or you can send email directly too (Email:after-sale@airwheel.net). Our after-sale staff will contact you to give you a satisfactory solution.

Q3: How to store Airwheel electric mobility scooter?
A: No matter which model you choose, please charge it to the full before storing. Make sure to charge the battery every 2-3 months to extend the battery life. Develop good habits to charge in time. Before ride, please ensure Airwheel has enough electricity. It is very important to form the habit of checking and charging regularly so that the battery can serve you a longer period.

Q 4: Are other chargers compatible with Airwheel product?
A: To charge Airwheel requires the original charger. If you lost it, you need to buy another one. Or you can contact its aftersales staff. Otherwise, it may cause battery damage or failure (not covered by warranty).

Q5: Which model should you choose?
A:Airwheel's products include self-balancing electric scooter, folding e bike and smart helmet and the new motorized wheelchair. You can choose it based on your preference after you know the main feature of each model. Enjoy shopping.